Cap compas strategic consulting inc.
Privacy policy
Date of last update: November 6, 2025
Context
As a company domiciled in the province of Quebec (Canada) that collects
personal information by technological means (such as electronic forms, instant messages, e-mails, etc.) in the course of its activities, Cap compas conseils stratégiques inc. Company ", " we "or " our ") registered in the Quebec Business Register under no. 1179309217, must publish on its website, in clear and simple language, a privacy policy and notices of any changes to this policy.
policy.
Personal information is information that, alone or in combination with other information, directly or indirectly identifies a natural person ("personal information").you", "your"and "your"This does not include business contact information. Business contact information is information concerning a person's position within a company, such as their first name, last name, title, position, as well as the address, e-mail address and telephone number of their place of work (the "Business Contact Information"). Professional contact details ").
The Company's main activities are in the following areas: event facilitation, executive and management coaching for executives, managers and professionals, training in time management, communications, leadership, team mobilization and sailing, and support for strategic planning and change management (collectively the "Coaches"). Activities ").
Legislative framework
In accordance with the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1) and the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) (the "Private sector legislation"We have implemented policies and practices to govern our governance and operations with respect to the protection of personal information, including this Privacy Policy. This Privacy Policy, as amended from time to time, is subject to the laws of Canada, excluding the provinces of Alberta and British Columbia.
Policy objectives
This privacy policy (hereinafter the " Policy Our Privacy Policy ("Privacy Policy") governs our privacy practices with respect to the personal information you voluntarily share with us in connection with our Activities, your visit to our Web site, or your participation in our Activities. https://capcompas.ca/ (hereinafter the " Website "You may also contact us via social media or by any other means of your choice (e.g. in person, video conference, telephone, instant messaging, e-mail, etc.).
Summary
What: We collect only the personal information necessary to identify you for the purposes set out in this Policy.
Means and ends : When you use our services in connection with our Activities, use our Web Site or communicate with us using the means of your choice, personal information may be collected for the purposes of evaluating any request for services, providing you with the requested services and for the other purposes set out in this Policy.
Who: Within the Company, only the Company's Privacy Officer has access to and processes your personal information.
Where: Your personal information is held on the servers of our suppliers located in Quebec and outside Quebec. Your personal information may therefore be communicated outside Quebec, in particular for certain cookies that may communicate personal information outside Quebec.
Your rights : You have the right to withdraw your consent and request access to or rectification of your personal information held by us, subject to your legal or contractual obligations. You may also make a complaint about our processing of your personal information (see "Complaints procedure" below).
Collection and access
Generally, it is the Company that collects the personal information that you transmit by one or other of the technological means mentioned on this page, in particular by means of an electronic form published on the Web Site, by our appointment request form or at the following e-mail address info@capcompas.ca or by telephone. The only person within the Company who has access to and handles your personal information is our Privacy Officer.
Collection situations and types of personal information
In the course of its Activities, including the establishment or maintenance of business relationships, the Company may collect and process certain types of information in various collection situations, including personal information. The information we collect is therefore not always personal information (for example, in the case of Business Contact Information), but may become or be considered personal information when it is possible to identify you through the use of this information, alone or in combination with information from other sources.
You may limit the collection of this personal information at any time by deciding what information you wish to share with us. You can also contact us and ask us to call you to let you know the nature of your request.
The main collection situations and types of personal information are listed below. hereafter :
Personal information collected when you contact the Company
When you write to us by e-mail, we collect your name, e-mail address and any other information you provide voluntarily.
When you contact us by telephone, depending on the nature of your request, we collect your name and telephone number, as well as any other information you provide voluntarily.
When you contact us on social media such as LinkedIn, we collect instant messages received on the platform of these social networks, your name and other information provided voluntarily.
When you make use of certain types of personalized services offered mainly in the context of our executive coaching and management coaching activities with executives, managers and professionals, we collect information during our communications by telephone or during meetings by videoconference or in person, subject to obtaining your prior express consent:
- certain sensitive personal information relating to your objectives, action plan, ambitions, future plans, development targets, answers to questions in follow-up or preparation for coaching sessions, activities and means to achieve objectives and other information provided voluntarily, all in order to adapt our advice and interventions to the issues of the individuals concerned;
- certain personal information such as voice recordings and verbatim transcripts of certain pre-determined coaching sessions with you as part of the performance appraisal offered by our training providers and coaching certification; and
- certain personal information such as your name, coaching hours and contact information (phone number and e-mail), all for recognition by coaching certification bodies.
Depending on the nature of your request and regardless of the technology used, we may also use your name, e-mail address and telephone number to set up a confidential follow-up file.
For the purposes of paying for our services, we may collect financial information such as billing information, bank details, transaction history, etc.
We do not knowingly collect personal information from individuals under the age of fourteen (14), unless we have obtained the express prior consent of a parent or guardian. If you have reason to believe that we hold any such personal information that may have been collected unintentionally, please notify our Privacy Officer so that we may proceed with the required verification and, if necessary, the secure destruction of the personal information in question.
Personal information collected on the Website
When you access the Web Site, our server automatically collects the personal information described below.
When you use the electronic form published on the Website, we collect the following information: your name, telephone number and e-mail address, as well as any other information you provide voluntarily.
When you browse the Website, cookies are generated for each visit. Cookies are files installed on your computer by the websites you visit. They enable data to be exchanged between your computer and the websites you visit. Cookies are used, among other things, to recognize certain information provided by the visitor. The cookies used on our Web site are described in the following table:
Witnesses | Description and purpose | Duration | Type |
_ga_* | Google Analytics uses this cookie to store and count page views. | 1 year 1 month 4 days | Analysis |
_ga | Google Analytics uses this cookie to calculate visitor, session and campaign data and to track site usage as part of the site analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 1 year 1 month 4 days | Analysis |
wpEmojiSettingsSupports | WordPress uses this cookie when a user interacts with emojis on a WordPress site. It determines whether the user's browser can display emojis correctly. | Session | Required |
cookieyes-consent | CookieYes uses this cookie to remember users' consent preferences so that these can be respected on subsequent visits to this site. It does not collect or store any personal information about site visitors. | 1 year | Required |
Some of these cookies may communicate personal information outside Quebec.
Fins
We collect the above personal information for the following purposes:
- Evaluate all service requests;
- Establish or maintain a business relationship ;
- Scheduling an exploratory meeting ;
- Contact us ;
- Maintain a customer file in accordance with our professional obligations, where applicable;
- Provide the services requested;
- For certain executive coaching and management coaching services for executives, managers and professionals, to adapt our advice and interventions to the challenges faced by the people concerned;
- Obtaining the performance assessment offered by our training providers;
- Certification in coaching ;
- Answer your questions (if applicable) ;
- Meet legal and regulatory requirements for the protection of personal information;
- Protect your rights (for example, to ensure that unauthorized third parties do not gain access to your personal information).
We will notify you and ensure that we obtain any necessary consent for the collection, use or disclosure for any purpose other than those listed above, if applicable.
Profiling, location and identification
Due to the use of the above-mentioned cookies, we use the personal information of our visitors for profiling, location and identification purposes. The collection and use of personal information for profiling, tracking and identification purposes is deactivated by default. You can activate these functions by authorizing the collection of personal information for profiling, localization and identification purposes by approving the choice in the pop-up window entitled "Personalize consent preferences", which is communicated to you when you access our Web site or is accessible by clicking on the logo below. at the bottom left of each page. You can also enable this function by saving your preferences.
Communication
We may give access to, or communicate, personal information about you to the following persons or entities:
- To our external service providers and agents who require access to such personal information in order to perform their obligations under a service contract or mandate entered into with us (e.g., web or cloud hosting service providers or cookie providers or training providers and coaching certification bodies) pursuant to which the relevant external service provider or agent is required to take appropriate measures to :
(i) protect the confidentiality of the personal information communicated ;
(ii) ensure that the personal information communicated is used only for the purpose of fulfilling the obligations incumbent upon it under the terms of the service contract or mandate;
(iii) ensure that the personal information communicated is not retained after the termination of the service contract or mandate;
(iv) promptly notify us of any breach or attempted breach by any person of any obligation relating to the confidentiality of personal information disclosed; and
(v) allow us to verify the confidentiality of the personal information provided.
- To any other person or entity, where required or permitted by applicable law, or upon obtaining your prior consent to the proposed communication.
Communication outside Quebec. We may disclose your personal information to persons or entities in the above categories who are located outside Quebec. In such cases, we will conduct a privacy impact assessment in accordance with the Privacy Act prior to any such disclosure. We will only disclose your personal information if the privacy impact assessment demonstrates that the person or entity in question is able to provide adequate protection for your personal information in accordance with generally accepted privacy principles, among others.
Consent
All persons using the Web Site or communicating with the Company consent to the collection, use and disclosure of their personal information for the purposes communicated and to the aforementioned entities (where applicable), in accordance with the terms of this Policy.
Storage and destruction
In accordance with our procedures for the secure retention and destruction of personal information, we retain personal information only as long as necessary for the fulfillment of those purposes and to comply with our legal obligations. Thereafter, personal information will be destroyed in a secure and confidential manner. We use secure destruction methods for personal information that has reached the end of its retention period, including, for paper, a cross-cut shredder and, for digital media, secure deletion software.
Safety measures
We adopt physical, technological and administrative safeguards to protect your personal information and reduce the risk of unauthorized and/or unlawful access, use, disclosure and destruction. Without limiting the generality of the foregoing, we:
- MinimizationWe: consciously limit the personal information we collect. We collect only the personal information necessary to fulfill the purposes identified above;
- Access logging: We monitor digital access to your personal information by logging the operations performed on it;
- Storage calendarWe maintain a retention schedule to ensure that your personal information is promptly destroyed once its purposes have been fulfilled or any applicable legal retention period has expired;
- Confidentiality commitments We require each of our employees and partners who have access to your personal information to sign a confidentiality agreement and comply with our internal privacy guidelines;
- Register of confidentiality incidents: maintain a register of privacy incidents in accordance with applicable legislation. In the event of a privacy incident that presents a risk of serious harm to you, we will take the necessary steps to notify you, in accordance with applicable legislation.
- Technology infrastructures : we use secure infrastructures and technological tools.
- Training : we ensure that the person or persons who have access to your personal information within the Company receive adequate training and vigilance with regard to privacy and the protection of personal information, and provide them with several annual training sessions to ensure that this level of vigilance is maintained; and
- Robust passwords : we use strong passwords to access software or platforms containing personal information.
We reassess the above-mentioned safety measures on a regular basis.
However, no method of transmission over the Internet, nor any other technological means or electronic storage medium, is 100 % secure. We therefore cannot ensure or warrant the security of any information you transmit to us. There will always be risks associated with any communication of personal information. Nor can we guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed as a result of a breach of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us at the coordinates indicated below.
Withdraw your consent to communication or use
Subject to the Act and your applicable contractual obligations, you may withdraw or change your consent to the use or disclosure of your personal information. However, if you withdraw your consent to certain uses or disclosures of your personal information, we may no longer be able to provide you with certain services or the quality of our services may be affected. We will inform you of the consequences of your choice before accepting your request to withdraw consent.
Access your personal information
You have the right to access your personal information. As such, you may ask us to:
- To inform you of the existence of personal information concerning you;
- Receive disclosure of your personal information;
- View the personal information we hold about you by allowing you to view the information on-site during normal business hours or remotely and obtain a copy; and
- To communicate any information collected from you (excluding personal information You can also ask us to send you your personal information (e.g. data created or inferred from your personal information) in a structured, commonly used technological format. You may also ask us to provide your personal information to any person or organization authorized by law to collect personal information.
A reasonable fee may be charged for the transcription, reproduction or transmission of your personal information. We will advise you of such charges prior to transcribing, reproducing or transcribing your personal information.
Rectify your personal information
You may also send us a request to correct your personal information. You may send us a rectification request to ask us to correct your personal information in the following circumstances:
- Your personal information is incorrect;
- Your personal information is incomplete;
- Your personal information is ambiguous;
- The collection, communication or retention of your personal information was not authorized by law.
You may also ask us, in a request for rectification, to destroy any personal information collected or retained if the collection, communication or retention of your personal information was not authorized by law.
If we grant your request for rectification, you may ask us to provide you with a copy of any personal information that has been amended or added, or, as the case may be, a statement of the removal of your personal information.
Procedure for requesting access, rectification and withdrawal of consent
To be considered, all requests for access, rectification and withdrawal of consent must be addressed in writing to our Privacy Officer. You will be required to prove your identity before we can accept your request.
We have a legal obligation to respond (favourably or unfavourably) to any request for access or rectification within 30 days of receipt and confirmation of your identity. We may refuse any request in accordance with the Privacy Acts.
Complaints procedure
You may address a complaint about our governance or privacy practices to our Privacy Officer.
Updating this Policy
We may amend this Policy from time to time in accordance with applicable law. We will notify you of any changes to this Policy by indicating, at the beginning of the Policy, the date of the most recent changes. If we have your e-mail address, we will also send you a notice identifying any changes to this Policy.
Your consent through the pop-up window to this effect and your continued use of the Website or your provision of personal information to us following the posting of changes to this Policy constitutes acquiescence to the changes to this Policy, subject to the provisions of the Act.
Beware of third-party websites
The Company is not responsible for any information that may be collected, used or disclosed by any third party web site you visit and the Company expressly disclaims any liability related to such collection, use, disclosure or retention by such third party.
Contact information for the Privacy Officer
If you have any questions or comments about this Policy or our practices with respect to your Personal Information, you may contact Julie Martineau, Privacy Officer, by e-mail at julie@capcompas.ca or call us on (514) 443-6678.